Return & Refund Policy

Last Updated: September 30, 2026

At NijerZotno, we aim to provide our customers with a simple and transparent shopping experience. If you experience any issue with a product after receiving your order, please contact us according to the terms of this Return & Refund Policy.

1. Return Period

If you need to return or exchange a product, you must contact us within 3 days of receiving the product.

For wrong, damaged or defective products, we recommend contacting us as soon as possible, preferably within 48 hours of delivery.

Requests submitted after the applicable period may not be accepted.

2. When Can a Product Be Returned?

You may contact us for a return or exchange if:

• The wrong product was delivered.
• The product arrived damaged.
• Any essential part or accessory is missing.
• The product is significantly different from the product ordered.
• A manufacturing defect is identified before normal use.

Our team may inspect the product and the reported issue before approving a return or exchange.

3. Return Conditions

To be eligible for a return, the product should:

• Be unused.
• Be returned with the original packaging whenever possible.
• Include all accessories, manuals and included items.
• Not have been intentionally damaged.
• Not show signs of damage caused by customer use or misuse.

For certain products, returns may not be accepted after the packaging has been opened or the product has been used due to hygiene and product-safety considerations.

4. Personal Care & Hygiene Products

Due to hygiene and safety considerations, used or opened Personal Care, Beauty, Grooming and other hygiene-related products are generally not eligible for return.

Products that come into direct contact with the body, skin, hair or personal-use areas may not be returnable once their sealed packaging has been opened.

However, if such a product is received wrong, damaged or defective, please contact our Customer Support team so that the issue can be reviewed.

5. Inspecting the Product Upon Delivery

Whenever possible, please check the following when receiving your order:

• Package condition
• Product model
• Quantity
• Visible damage
• Included accessories

If you notice visible damage at the time of delivery, please inform the delivery person and contact NijerZotno Customer Support as soon as possible.

Photos or videos may be requested to help verify the issue.

6. Return Delivery Charges

If a product is confirmed to have been sent incorrectly or damaged before delivery, NijerZotno will arrange the applicable return delivery cost or provide an appropriate solution after reviewing the case.

If a return is requested because of a customer's personal preference, incorrect order selection or another customer-related reason, the return delivery cost may be the customer's responsibility.

7. Refunds

Once a returned product is received, it will be inspected by our team.

If the return is approved, the applicable refund will be processed.

The refund amount and processing time may depend on the product condition, order details and reason for the return.

For Cash on Delivery (COD) orders, we may request the customer's:

• bKash number
• Bank account information
• Or other appropriate payment information

to process the refund.

8. Refund Amount

The refund amount may depend on:

• Product price
• Reason for return
• Condition of the product
• Applicable delivery or return charges
• Return approval

If a return is approved because the wrong or damaged product was delivered, the applicable refund will be arranged after verification.

9. Order Cancellation

You may request order cancellation before the order enters the processing or shipping stage.

If the order has already been handed over to the courier, cancellation or return may be subject to applicable delivery or return charges.

10. Exchange

Product exchange may be available depending on the product and available stock.

If the return conditions are satisfied, we may provide the same product or an available equivalent product.

11. Products Generally Not Eligible for Return

The following products are generally not eligible for return once they have been opened or used:

• Used Personal Care products
• Opened Beauty products
• Hygiene-related products
• Used Grooming products
• Used Massage or body-care devices
• Products damaged through customer use or misuse
• Custom or specially prepared products

This restriction does not prevent us from reviewing cases involving products that were delivered incorrectly, damaged or defective.

12. Contact Us Before Returning a Product

Please contact NijerZotno Customer Support before sending any product back.

Phone / WhatsApp:
+880 1700-646569

Email:
nijerzotno@gmail.com

Sending a product back without contacting us first may cause delays in the return process.

13. Information Required for a Return Request

When contacting us about a return, please provide, where applicable:

• Order Number
• Customer Name
• Mobile Number
• Product Name
• Reason for Return
• Photos of the product
• Unboxing or product-condition video, if available or requested

Providing clear information helps us review and process your request more efficiently.

14. Policy Changes

NijerZotno may update or modify this Return & Refund Policy when necessary.

Any changes will be published on this page with the updated policy information.

15. Contact Information

For any questions regarding returns, exchanges or refunds, please contact us.

Raphson Communication
NijerZotno — নিজের জন্য, নিজের যত্নে।

Level 10, Software Technology Park
Agrabad C/A, Chattogram 4100
Bangladesh

Phone / WhatsApp: +880 1700-646569
Email: nijerzotno@gmail.com
Website: www.nijerzotno.com